Shipping
We ship our products from our warehouse in Koblenz via DHL within 1–3 business days. During periods of particularly high order volume, delivery times may be longer, or pre-orders may be required.
Shipping Costs
Shipping is free on orders of €70 or more. A shipping fee of €4.95 applies to orders under €70. Free shipping to Switzerland on orders of CHF 100 or more. A shipping fee of CHF 4.95 applies to orders under CHF 100.
Returns
Exchanges for different sizes or due to defects are free of charge. We charge a flat fee of €5 for DHL return labels (which will be deducted from your refund). You can easily return items without a printer via our returns portal. Refunds are processed automatically after the return has been inspected. The standard return processing time is 1–2 weeks.An extended return policy applies to your order from the Secret Black Friday Presale: You can return it until January 20, 2027. Exchanges for different sizes or due to defects are free of charge. We charge a flat fee of €5 for DHL return labels (which will be deducted from the refund amount). You can easily return items without a printer via our returns portal. Refunds are processed automatically after the return has been inspected. The standard return processing time is 1–2 weeks.