Retailers / B2B - FAQ

How does the ordering process work for B2B, and what is my margin?
Once we've verified your business, you'll receive a discount code for the gross sales price listed in our online store. The standard markup is 2.33. We’ll provide you with the email address you’ll need to make your purchase. Then, simply place your order as usual at www.valkental.com and receive the retailer’s discount by entering the discount code at checkout. This allows you to sell at attractive profit margins in your specialty store.
What are the shipping costs?
Shipping is free for orders of €70 or more. For orders under €70, a shipping fee of €4.95 applies. Shipping to Switzerland is free for orders of CHF 100 or more; for orders under CHF 100, a shipping fee of CHF 4.95 applies.
What are the payment terms?
We accept the following payment methods:
  • Purchase on account with a 30-day payment term via the payment service provider “Billie” — IMPORTANT: Correct business address and VAT ID required
  • Credit Card (Prepayment)
  • PayPal (Prepayment)
Do you provide digital promotional materials such as logos or product images?
No. We do not provide a logo or media portfolio. However, you can download product images directly from our online store and use them to promote the items.
Are there any catalogs, display stands, or other promotional materials?
No. We do not offer product catalogs, display stands, or similar promotional materials. There are no physical materials that we can send you.
Can I order products as samples and return them?
No. We do not offer sample orders. Every item is purchased as usual; it is not possible to place a "trial" order and then return the item. If you want to try out a product, you order it just like any other item.
Are pre-orders with fixed delivery dates or special terms available?
No. Pre-orders with special terms or a reserved delivery date are no longer available. Only immediate orders are accepted, under the current terms, which are the same for everyone. Pre-orders that have already been accepted will remain valid and will be fully processed and shipped; processing will be completed by the end of September 2026.
What payment methods can I use?
Only the payment methods displayed at checkout are accepted: PayPal, credit card, and Billie. Purchase on account is also available via Billie (processed by our payment service provider, Mollie). We do not offer any other payment methods or those agreed upon individually.
Do you offer purchase on account through a merchant account or SEPA direct debit?
No. We no longer offer direct purchases on account through a merchant account with us or SEPA direct debit. Existing direct debit agreements will end on October 1, 2026. If you’d like to pay on account, you can do so via Billie at checkout (see the question “What payment methods can I use?”).
How can I contact you if I have questions, and do you offer phone consultations?
If you have specific questions, you can reach us by email at vertrieb@valkental.de, where you'll receive a clear answer. We do not offer detailed consultations or phone support; all communication takes place exclusively via email.
As a merchant, do I have a right of withdrawal?
No. You are purchasing from us as a business (B2B), not as a private consumer. Therefore, the statutory right of withdrawal for consumers does not apply to these purchases. You can find the complete terms and conditions in our Terms of Service: valkental.com/pages/agb.