Returns
We're truly sorry that you're not satisfied with your purchase. Your satisfaction is very important to us, and we want to make sure you're completely satisfied with our service.
Returns Made Easy!
We want to make the returns process as simple and convenient as possible for you. Just have your order number and email address handy and click through our returns form.
Once you've completed the return process, we'll send a return label directly to your email inbox. You can simply print it out or use the QR code to drop off your package at the nearest shipping location. As soon as we receive and inspect your return, we'll issue a refund to the payment method you used when placing your order.
Please note that returns can only be requested here for orders placed through our store. If you placed your order with another retailer, you must request your return through them.
Product Complaint
Are you experiencing a problem or defect with a product you ordered from us? We'd be happy to help you resolve it.
Spare Parts Shipping
Is there a defect in a product you ordered? No problem! We're happy to help and can provide you with replacement parts so you can use your product again as usual.
Click here to go to our spare parts page. It's best to have your invoice handy so you can select the right spare parts for your model.
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A quick tip:
Many defects can be repaired quickly and in an environmentally friendly way at a local cobbler’s or tailor’s shop with the right replacement part. If you’re not sure what’s wrong with an item, you can simply take it there and have them assess whether it can be repaired.
Order a Replacement Part
Help: Payment Methods
Would you like to place an order in our store, but aren't sure if we accept your preferred payment method? Here's an overview of the payment methods we offer:
Credit Card:
You'll enter your credit card information during the ordering process. Your card will be charged immediately after you submit your order.
PayPal, PayPal Express:
To pay the invoice amount via PayPal, you must be registered with PayPal, verify your identity, and confirm the payment instruction. The payment transaction is processed by PayPal immediately after the order is placed.
Google Pay: To pay the invoice amount via Google Pay, you must be registered with Google, have enabled the Google Pay feature, and confirm the payment instruction. The payment transaction takes place immediately after the order is placed.
Apple Pay:
To pay the invoice amount via Apple Pay, use the "Safari" browser, ensure you are registered with Apple, make sure Apple Pay is enabled, and confirm the payment. The payment transaction takes place immediately after you place your order.
giropay / paydirekt:
We offer these payment methods in cooperation with the payment service providers giropay and paydirekt . You must have a bank account set up for online banking, verify your identity, and confirm the payment instruction. The payment transaction takes place immediately after you place your order.
Amazon Pay:
To pay the invoice amount via Amazon Pay, you must be registered with Amazon, verify your identity, and confirm the payment authorization. The payment transaction will be processed within one banking business day after the order is placed.
Klarna:
In partnership with Klarna, we offer you various payment options. Payment via Klarna is processed after your address and creditworthiness have been successfully verified. You'll find more information during the checkout process.
Purchase on account via Klarna:
The invoice amount is due 30 days after the goods are shipped and the invoice is received.
Klarna Credit Card:
You enter your credit card information during the checkout process. Klarna will charge your card immediately after you place your order. There is no address or credit check.
Klarna Direct Debit:
You grant Klarna a SEPA direct debit authorization. The amount will be debited from your account after the goods have been shipped.
Please select the payment method that works best for you and follow the instructions during the checkout process.
Invoices
I can't find my bill
To help protect the environment, we’d like to reduce paper waste and will no longer include invoices with packages. Instead, we’ll send the invoice directly to your email address when the merchandise is shipped. Please check your inbox first—and your spam folder if necessary—to find the invoice.
I placed my order through Amazon
You can find the invoices for your Amazon orders under "My Amazon." Scroll down to the order you're looking for, and you can download the invoice in the upper-right corner.
My Amazon
I need a new invoice
Did you purchase a product from Valkental through another provider, misplace your invoice, or accidentally delete the email containing the invoice? No problem! We're happy to help. Just contact us, and we'll resend your invoice right away.
Invoice Request
Problems with Discount Codes
Did you sign up for the newsletter or receive a discount code somewhere else and aren't sure how to use it?
We're happy to help!
Find the product you want—or feel free to choose more than one—and add them to your shopping cart. Once you have all the products you want to buy, click here:
The contents of your shopping cart will be displayed here. If you're satisfied with your selection, click the yellow button at the bottom: Proceed to Checkout
This is where you enter your address and payment information.
You can also find the field for entering the coupon code here:
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Attention:
Discounts cannot be combined with each other at our store. If you've chosen a bundle or a B-grade product, you cannot redeem an additional discount.
I'm still having trouble with my discount code (Get help here)
